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Frequently Asked Questions

Please don't hesitate to reach us via phone or email for additional information.

FAQ's

Listed below is information related to our most common inquiries. We are available via phone or email to further discuss any questions or concerns!

Couple's Massage

At this time, we are not offering same room couple's massage. However, we can provide two massages at the same time in two separate rooms. Another option is back to back appointments with the same therapist.

Online Gift Cards

Online gift cards are available for purchase on our website through our booking page. Click here to purchase.

Tangible Gift Cards

Tangible Gift Cards are available for purchase in the studio. We are also happy to mail the gift card to you or your desired recipient. If you would like your gift card mailed, please get in touch with us via phone or email with your request. We will need the following information:

 

  1. Desired Gift Card amount

  2. First and last name, email address, and phone number of the purchaser

  3. Date needed by

  4. Mailing Address

  5. Payment (please provide over the phone)

Redeeming a Gift Card

To Redeem any Gift Card:

Our online schedule does not support gift card payments. To avoid our online deposit, please call the studio to book. Please have the Gift Card number or Online Gift Card redemption code ready when you call.

Cancellation Policy

You may cancel or reschedule any appointment with a minimum of 48 hours notice. If notice for cancellation is given less than 48 hours prior to your scheduled appointment, you will be assessed a nonrefundable, non-transferable cancellation fee of $50.

Please call for cancellation requests. Our email address is info@healingroots.center. Our phone number is 412-626-3790. If we do not answer, you may leave a voicemail. Please note: missed calls do not constitute a cancellation request unless you leave a voicemail. 

 

If an appointment is cancelled in advance of our 48 hour cancellation policy, your deposit will be retained as credit for a future appointment.

Refunds

We do not issue refunds. Please note, when booking online, a $50 deposit is required to book the appointment. This deposit is nonrefundable, however, if the appointment is canceled with more than 48 hours notice, the $50 will remain on your account as credit.

Booking an Appointment for someone else

The easiest way to schedule an appointment for someone else is by calling us! If you prefer to schedule online, please take the following steps:

 

1) From our book online page, click "Sign In" if you already have an account. Click "Sign Up" to create a login

2) After you have an account, from the booking page, click "My Account" in the right-hand corner
2) Click "Family Members" on the left
3) Click "Add Family Member" in the right-hand corner
4) Add the person's information who you want to book an appointment for. When scheduling the desired service, you can indicate if the appointment is for you or the person you added. The individual must be added before you can schedule an appointment under their name. 
5) In the "Notes" section, indicate your name and that you have paid the deposit so we can ensure the deposit applies to the appointment. ​

Please Note: If the appointment is to be a surprise, use your phone number and email, so they do not receive any of our reminder emails or texts. This information can be changed once the surprise has passed.

 

If you have questions or need assistance, please don’t hesitate to contact our team via phone or email,

New Clients

We ask new clients to arrive 10 minutes prior to the start of your appointment. This will give you time to get settled, fill out our intake form, and acclimate to the space. Arriving early will ensure you don't feel rushed and have a chance to relax before the start of the massage.

Gratutity

Gratuity is not required but is greatly appreciated. The standard rate for our industry is 20 percent. Cash only please.

Parking

We are located on Ellsworth Avenue where you can park with a metered payment. Additionally, there are neighborhood streets surrounding us that have 2 hour free parking available.

Length of Massage

We offer massage lengths of 30, 45, 60, 75, and 90 minutes.

 

  • 60 minutes is our most popular session length. This session is ideal for a full body massage with some focus work.

  • 30-minute massage is recommended for 1 to 2 target areas or a short relaxation massage in a focused area of the body. 

  • 45-minutes is recommended for focus work on a portion of the body, such as the head, neck, and shoulders.

  • 75-minutes is suitable for someone looking for a-full body session with thorough focus work in a particular area.

  • 90-minutes is ideal for either thorough focus work or multiple focus areas while also receiving a full body massage.

Treatment Frequency

After your initial session, our practitioners can offer insight and suggestions on an individual basis. We provide recommendations and treatment plans with consideration of your goals, current state of wellness, and what is feasible to you.

Prenatal Massage

We offer prenatal massage lengths of 60, 75, or 90 minutes. Side-lying massage will be utilized for the safety of the client and baby.

Massage with Sarah

Sarah no longer offers massage, however our team is happy to connect you with another practitioner based on your needs.

Accesibility

Our current location is not wheelchair accessible. Please reach us via phone or email for additional accessibility inquiries or request. We are happy to provide accommodations to the best of our ability.

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