FAQ

Cancellation Policy:

We understand things come up. If you need to cancel or reschedule your appointment please do with with at least 24 hours notice.

Failure to provide a 24 hour notice will result in a 50% charge of your service. No-showing on the day of your appointment will also result in a 50% charge of your booked service.

Those who have scheduled on behalf of a gift certificate will remit 50% of the gift certificate’s value. Those who have prepaid due to membership will be required to pay 50% of their missed service or reschedule for a session of half the length.

Due to our desire to serve our clients to the best of our ability this policy will be strictly enforced. We are endlessly grateful for you and your loyalty to Healing Roots. Thank you for your understanding.

Tipping:

We appreciate your generosity! If you choose to leave a tip for your therapist please be prepared to pay with cash only. There is an atm just down the block from us on Ellsworth/College in the Laundromat parking lot.

Physical Benefits of Therapeutic MassagePhysical Benefits of Therapeutic Massage

Pain relief

  • Balances the nervous system
  • Relieves stress and aids relaxation
  • Decreases muscle tension and stiffness
  • Promotes faster healing of strained muscles and sprained ligaments
  • Provides greater joint flexibility and range of motion
  • Enhances athletic performance
  • Speeds healing after surgery or injuries
  • Reduces pain and swelling
  • Lessons formation of excessive scar tissue
  • Promotes easier breathing; overall wellness is enhanced when your body tissues receive adequate oxygen
  • Improves circulation of blood and movement of lymph fluids
  • Strengthens the immune system
  • Enhances the health and nourishment of skin
  • Improves posture; proper distribution of weight on your joints will refine movement and body positions

Mental Benefits of Therapeutic Massage

  • Cultivates a relaxed state of mental alertness
  • Relieves mental stress; enhances your capacity for calm thinking and creativity
  • Encourages your awareness and appreciation of the mind-body connection
  • Improves your ability to monitor stress signals as they arise and respond appropriately

Emotional Benefits of Therapeutic Massage

  • Lessons anxiety
  • Alleviates depression
  • Revitalizes your busy mind
  • Find solace in the hectic pace of our society
  • Increase your overall sense of well-being
  • Empower yourself by receiving education, resources and self-care tips from your therapist

Abhyanga Ayurvedic Oil Massage

  • Promotes self-love

  • Promotes healthy sleep

  • Soothes the nervous and endocrine systems

  • Stimulates the lymphatic system

  • Purifies and detoxes the blood

  • Reduces anxiety and stress

  • Tones muscles

  • Strengthens body tissues

  • Eliminates excess water and fat deposits

  • Increases skin softness and glow

Abhyanga Ayurvedic Oil Massage

  • Promotes self-love

  • Promotes healthy sleep

  • Soothes the nervous and endocrine systems

  • Stimulates the lymphatic system

  • Purifies and detoxes the blood

  • Reduces anxiety and stress

  • Tones muscles

  • Strengthens body tissues

  • Eliminates excess water and fat deposits

  • Increases skin softness and glow

Kundalini Back and Spine Massage

  • Soothes back aches and pains
  • Soothes stiff neck
  • Helpful to those with scoliosis and arthritis
  • Reduces anxiety and tension
  • Strengthens the spine and nervous system
  • Aligns and balances the energy systems of the body

Face Marma therapy

  • Improves micro circulation that feeds the facial tissue

  • Tones muscles surrounding the Marma points

  • May bring visible improvement to skin and complexion

  • Relief from insomina

  • Soothe tired eyes

  • Soothe jaw pain

  • Soothe tension headaches

  • Relief from sinus congestion

  • Deeply relaxing for the body as a whole

Hours

What are your hours?

Healing Roots is by appointment, 7 days a week.Use our online scheduler or call, text or email to schedule. I’m attending my first class/event at Healing Roots. What do I need to know? -Arrive at least 10 minutes before class begins to sign in, set up and get settled in. -Mats and props are provided but you are welcome to bring personal items as well. -Healing Roots has a comfortable and community-oriented ambiance. We provide a supportive and safe space that is beginner friendly. Please email or call Sarah if you have any additional questions or concerns.

What do I need to know?

Arrive at least 10 minutes before class begins to sign in, set up and get settled in. -Mats and props are provided but you are welcome to bring personal items as well. -Healing Roots has a comfortable and community-oriented ambiance. We provide a supportive and safe space that is beginner friendly. Please email or call Sarah if you have any additional questions or concerns.

Tips for BEFORE YOUR SESSION:

Should I arrive early?

If this is your first appointment or first class at Healing Roots, please arrive at least 10 minutes early. We want you to have plenty of time to get settled in so you can begin your session with an easy mind.

Should I do anything special before my massage?

Feeling too full as well as feeling hungry during your session can inhibit your ability to relax. Please eat mindfully.

** Both caffeine and alcohol can speed your heart rate and inhibit your relaxation. If possible, avoid them before your session. ** We appreciate proper hygiene but please avoid wearing scents! (perfumes, etc.) These can trigger allergic reactions for our therapists or other students. ** If possible, schedule your appointment at a time when you will not feel rushed. We want you to be able to ride your relaxation as long as possible!

Info for WHEN YOU ARRIVE:

Why won't the front door open?

Welcome! Please use the side purple door for entrance. We like to avoid walking through the front room so we can keep our yoga room nice and clean!

I don't see anyone at the desk, what do I do?

When you arrive, your therapist may be finishing up with a previous client-no worries! Please make yourself comfortable. There will be water and hot water for tea on the counter. We ask that you remove your shoes and place them in the cubby area. There will be an intake form on the coffee table for you to complete. Most importantly, try to enter a mental state of “letting go”. You deserve this time to relax, and we want you to enjoy it fully.

Here is some good-to-know info for DURING YOUR SESSION

What do I wear?

Your therapist will be able to work the most thoroughly if you undress completely, but please remove whatever you are most comfortable with. Proper draping of sheets and blanket will be used throughout the entirety of the massage.

What do I do during my session?

As the mind, so the body. During your massage, please focus on slow and relaxed breathing.

What if I am not 100% comfortable?

If there is anything your therapist can do to improve your level of comfort we encourage you to let them know. This includes but is not limited to: increasing or decreasing pressure, adjusting the temperature, removing or adding a blanket, providing you with a neck roll, adjusting your face cradle, adjusting the volume of the music or using a more preferred essential oil. We may not always be able to identify your needs but but we are always happy to make adjustments if you let us know!

Can I talk during my session?

As we mentioned above, PLEASE express anything we can do to make you feel more comfortable. At times, It is also beneficial to share how your body is responding (I.E feeling increased tenderness, referred pain, or a release). Additional conversation however, should be kept to a minimum, or avoided all together. This is so you are able to fully absorb and digest the benefits of your service. Again, this time is for YOU.

Some tips for AFTER YOUR SESSION

I'm experiencing some soreness after my massage, is that normal?

Depending on the type of work your therapist performed, YES. Think of it like exercising. Your muscle tissue has been stretched and worked. Feeling sore for up to 2 days is very normal. If soreness persists or if you experience any negative effects from your message, please contact Sarah at 724-494-8206.

When should I come back?

This is different for everyone, depending on your needs and intentions. If you are using massage as a means of pain management then you may most benefit by coming weekly. If you are using massage as general maintenance for your overall wellness, coming every 4 weeks would be ideal. Keep in mind that massage has its greatest benefits over time. The body will respond best depending on the frequency and most importantly the consistency of sessions.

Is there anything else I should know?

Please drink plenty of water and avoid drinking alcohol due to its dehydrating nature. Notice your breathing and body. Be aware of any thoughts, body mechanics, or emotional triggers that may bring back tension.

I loved my experience at Healing Roots. How can I spread the word?

Awesome! We’d love to hear about your experience on either Google or Yelp.